Return Policy

Return & Exchange Policy

At SEVII, we understand that sometimes things don’t work out—and that’s okay. Your satisfaction, and your pup’s comfort, mean the world to us.

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🕒 Return Window

If you need to return or exchange an item, please contact us within 3 days of receiving your order.

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✅ Eligibility for Return

To ensure the product can find a new loving home, returned items must be:
 • Unused and in brand-new condition
 • Free from odors, stains, pet hair, or any damage
 • With all tags attached and in original packaging
 • Not washed, worn, or altered

We kindly ask for your understanding that we may not accept returns that do not meet these conditions.

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🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:
 • Sale or clearance items
 • Personalized or custom-made products
 • Gift cards

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📦 How to Return

Please email us with your order number and a brief description of your return request. Once approved, we will provide the return instructions.
 • Return postage is the responsibility of the customer (unless the product is defective or incorrect).
 • We recommend using a trackable shipping method for peace of mind.

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🔁 Exchanges

Need a different size or style? We’re happy to help you with an exchange, depending on availability. Just mention it in your return request.

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💌 Here for You

If you’re unsure about sizing or product details before purchasing, we’re always here to help.
Email us at seviipet.au@gmail.com, and we’ll guide you every step of the way.